A few weeks ago, we were talking a long-time client through a few of the things we’re already an authorised contact for, on behalf of other clients — a storage unit here, a care home there. One in particular caught his attention: hospitals calling in Spanish about appointments.
Turns out, that’s exactly his problem too. His hospital keeps calling with appointment details in Spanish, and he’s never quite sure he’s caught everything correctly. When we mentioned we could take those calls instead and text him the details, he was delighted — and it made us realise: if a long-time client didn’t know this was possible, plenty of others probably don’t either.
So here’s the full picture of what else telmyfriends can do beyond the interpretation calls you already know about.
Register Us as Your Contact Number
On every telmyfriends plan, you can give a business, hospital, or institution our number instead of — or alongside — your own. When they call, we answer in Spanish, understand exactly what’s being communicated, and pass it on to you. Call time for this works exactly like any other interpreted call: it comes out of your plan’s usual minutes.
SMS Forwarding
This is the part that’s genuinely new. Whenever a call comes in on your behalf — a hospital confirming an appointment, a delivery company, anyone — we can send you a short text message with the details in your own language, instead of you needing to take the call live. It’s exactly what happened with our client and his hospital: the call goes to us, the message lands on his phone.
Nowhere on the site mentions this yet, so it’s a genuinely new, formal part of the subscription plans from today.
What's Included in Each Plan
All three subscriptions include the contact number service. SMS forwarding and WhatsApp messaging are where they differ:
| Feature | Expat Starter | Traveller Multilingual | VIP Multilingual |
|---|---|---|---|
| Monthly price | €10/month | €18.99/month | €59.99/month |
| Call minutes included | 15 min | 15 min | 60 min |
| Language coverage | Your language ↔ one chosen language | Your language ↔ any language on our service | Your language ↔ any language on our service |
| Register us as your contact number | Included | Included | Included |
| SMS message forwarding (translated using deepl.com) | Pay as you go — 1 min per message | 10/month included, then 1 min each | 40/month included, then 1 min each |
| WhatsApp messaging on your behalf | — | Included (time charged as calls) | Included (time charged as calls) |
| Phone call service | Included | Included | Included |
Traveller Multilingual
15 Minutes a Month
Our most flexible plan: any language on our service, 10 SMS forwards included every month, and WhatsApp messaging on your behalf.
€18.99/month — Get Traveller Multilingual
VIP Multilingual
60 Minutes a Month
The same flexibility as Traveller Multilingual, with a much larger call allowance and 40 SMS forwards included every month — built for anyone leaning on us regularly.
€59.99/month — Get VIP Multilingual
WhatsApp Messaging, Too
On the Traveller and VIP Multilingual plans, we can also message contacts on WhatsApp on your behalf — useful for anything that’s easier in writing than over the phone. Time taken is charged the same way as a call, deducted from your monthly minutes.
A Contact Number for Whatever You Need
The contact number service isn’t limited to hospitals. It works the same way for:
- A storage unit, letting agent, or property manager
- A care home looking after a family member
- Any business or institution that might need to reach you and can’t communicate in your language
- Holiday home in a different country
- Car garage, schools, dentist, vets, anything you might need!
Give them our number, and calls or messages come to us first. We facilitate the communication — we don’t get involved in the decisions being made.
Frequently Asked Questions
Can I register telmyfriends as my contact number in Spain?
Yes, on every plan. Give a business, hospital, or institution our number instead of — or alongside — your own, and we’ll handle the calls when they come in.
What is SMS forwarding?
When a message comes in on your behalf, instead of connecting you live, we can forward you the text with the details in your own language. It’s included on the Traveller and VIP Multilingual plans (10 and 40 messages a month respectively), and available pay-as-you-go on Expat Starter.
Does WhatsApp messaging cost extra?
It’s included on the Traveller Multilingual and VIP Multilingual plans. Time spent is charged the same way as a phone call, from your balance.
Can telmyfriends take hospital calls on my behalf?
Yes. Give the hospital our number, and when they call about an appointment or anything else, we’ll take the call and send you the details.
Is the contact number service only for the more expensive plans?
No — it’s included on every plan, including Expat Starter. The difference between plans is how many SMS forwards are included free each month, and whether WhatsApp messaging is included.
What happens if I go over my included SMS forwards?
Extra messages are charged at 1 minute each on every plan.
Get Set Up
If you’d like us to become your contact number — for a hospital, a care home, a property, or anything else — pick the plan that fits and we’ll get you set up.
Got A Question?
Ask the person that sent you this link, or hit us up on WhatsApp, we're here to help.
Written with AI assistance, edited and fact-checked by our team.
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